Privacy policy

Introduction

John Lewis Business Accounts is committed to protecting your privacy.

This Privacy Policy explains our data processing practices and your options about the ways your personal data is used. We reserve the right to change our Privacy Policy from time to time and would encourage you to check regularly for any changes that may have taken place.

If you have any requests concerning your personal information or any queries about our processing please contact us by service@johnlewisbusinessaccount.com or by telephoning 0345 602 1864.

Data protection

John Lewis plc is a registered data user under data protection legislation. We treat your personal information as confidential and make sure it is kept on a secure server to ensure that all personal and transactional information is protected to the highest standards.

Other websites

Our website contains links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Cookies

When you visit the John Lewis Business Account website, we collect information about your computer and assign you a "cookie" (a small, unique identifier text file). You don’t provide this information, it’s collected automatically as a way of supporting your visit to this website.

John Lewis Business Accounts uses cookies for a number of purposes e.g., to provide the mechanisms for online services and to monitor traffic on the site.

See our Cookie policy section below for more information.

Access rights

You have the right to access the personal data that’s held about you. To obtain a copy of the personal information John Lewis Business Accounts holds about you, please write to us at the following address: Company Secretary, John Lewis Partnership, Partnership House, Carlisle Place, London SW1P 1BX.

Business Account service provided by Worldline IT Services UK Limited

This online service for the provision of business accounts is provided by Worldline IT Services UK Limited for John Lewis and Waitrose customers (“this service”). You will access this service via a link from one or more website(s) (“the Website(s)”) operated by John Lewis Business Accounts.

Worldline IT Services UK Limited is committed to protecting the information you provide about yourself when using this service. This Privacy policy explains Worldline IT Services UK Limited’s data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to the data processing practices, please contact us.

Information collected

Worldline IT Services UK Limited collects the details you provide when you register with this service. Your personal data will be processed to provide information, goods, products and services you request in the form that you require.

If Worldline IT Services UK Limited require sensitive personal data then they will ensure that the collection and use is in strict accordance with the principles of data protection contained in the General Data Protection Regulation 2016/679 and the Data Protection Act 1998 as updated.

Worldline IT Services UK Limited may also collect additional information if you provide them with feedback on this service. Worldline IT Services UK Limited also monitors customer traffic patterns and site use so as to improve the service provided.

If you believe that any information which Worldline IT Services UK Limited holds about you is incorrect or incomplete, please contact us.

Retention of your information

Worldine IT Services UK Limited will retain your information for a period of seven years, as required by law.

Use of your information and your preferences

Worldline IT Services UK Limited uses the information you have submitted to process your order on behalf of John Lewis Business Accounts.

There may be times where we need to communicate with you for administrative or operational reasons relating to our products and services. Worldline IT Services UK Limited will not use your information for direct marketing purposes.

Disclosures of your information

Your information may be passed to and used by all companies within the John Lewis Partnership Group. Worldline IT Services UK Limited will not pass your personal data to any other third party except for any successors in title to our business, suppliers that process data for the purpose of this service and affiliates of the Worldline IT Services UK Limited group of companies. Worldline IT Services UK Limited may also use and disclose information in aggregate (so that no individual customers are identified) for strategic development purposes.

Worldline IT Services UK Limited will also disclose your personal data if it is requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities while using this service or otherwise is compelled to do so by law.

Your right to complain

If you believe that your information has been mis-used in connection with this service you have the right to lodge a complaint at the Information Commissioners Office, https://ico.org.uk/

Cookies

This website, along with most other major websites, uses cookies. Cookies are pieces of information that a website transfers to the cookie file on your computer's hard disk. Cookies enable users to navigate around websites and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the site and help us improve the user experience.

None of the cookies used on our websites collect personally identifiable information about you.

Without cookies enabled, you will not be able to use this service.

Cookies policy

John Lewis Business Accounts uses cookies for a number of purposes (eg. to enable online shopping and to monitor traffic on the website).

What are cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. At johnlewisbusinessaccount.com we use cookies during the quote process and to remember when you return to our site.

Our cookies policy

To make full use of johnlewisbusinessaccount.com, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details. However, if you'd prefer to restrict, block or delete cookies from johnlewisbusinessaccount.com, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences or read the information at the end of this page under the heading 'Managing cookies'.

Worldline UK Limited

Worldline UK Limited arrange and administer the John Lewis Business Accounts product. They use session cookies to remember preferences and selections and ensure security on payment pages. In some cases they are also used for website analytics.

Here's a list of the main cookies used by Worldline IT Services UK Limited, and what they use them for:

Essential cookies

These cookies are vital, as they provide key features of our website, such as the ability to log in to your account securely.

• ASP.NET_SessionId – non-persistent cookie is used to store the session state identifier.

• PortalFormsAuth – non-persistent cookie used to manage the MMA login mechanism.

Performance cookies

These cookies collect information about how visitors use a site.

• __utma (Google Analytics)

• __utmt (Google Analytics)

• __utmb (Google Analytics)

• __utmc (Google Analytics)

• __utmz (Google Analytics)

• __utmv (Google Analytics)

Functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.

• secure_costcentrelist_aspx_ctl00_ContentPlaceHolder1_ddlNumRows
• secure_reportgrouplist_aspx_ctl00_ContentPlaceHolder1_ddlNumRows
• secure_transactions_aspx_ctl00_ContentPlaceHolder1_ddlNumRow
• secure_letters_aspx_ctl00_ContentPlaceHolder1_ddlNumRows
• secure_accountrestrictions_aspx_ctl00_ContentPlaceHolder1_ddlNumRows
• secure_userlist_aspx_ctl00_ContentPlaceHolder1_ddlA_NumRows
• secure_userlist_aspx_ctl00_ContentPlaceHolder1_ddlC_NumRows
• secure_userlist_aspx_ctl00_ContentPlaceHolder1_ddlCC_NumRows
• secure_reports_aspx_ctl00_ContentPlaceHolder1_ddlNumRows
• secure_reportdefine_aspx_ctl00_ContentPlaceHolder1_ddlNumRows

Advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

For a list of additional cookies used by johnlewisbusinessaccount.com, please visit johnlewis.com/businessaccount.

Third party cookies

When you visit johnlewisbusinessaccount.com you may notice some cookies that aren't related to your John Lewis Business Account and are used by our third parties.

We’ve included details of our third parties below.

Adobe SiteCatalyst

Adobe SiteCatalyst software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.

The data stored by these cookies can be seen only by the relevant teams at John Lewis, Worldline IT Services UK Limited, and Adobe and never shows any confidential information.

Advertising partners

Affiliate Window, Appnexus, Collective Media, Doubleclick, Exact Target, Facebook, Google, Invite Media, Manning Gottlieb OMD, Mediaplex, Specific Media, Steak Group, Twitter, Yahoo and YouTube.

Sometimes we'll advertise on third party websites. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable. Examples of these advertisers include Google (including Google-owned DoubleClick for paid advertising on Google.co.uk), Affiliate Window and Kenshoo.

Signal

Signal provides a container tag solution which John Lewis Business Accounts uses on all of the online product journeys.

A Signal tag is included on every page, which acts as a container for web analytics cookies (via Adobe SiteCatalyst) and advertising cookies (via third party advertisers listed above).

Johnlewisbusinessaccount.com 'share' tools

If you take the opportunity to 'share' johnlewisbusinessaccount.com content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

Managing cookies

If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to get quotes and use our Business Account services.

To enable cookies

If you're not sure of the type and version of web browser you use to access the Internet:

For PCs: click on 'Help' at the top of your browser window and select the 'About' option

For Macs: with the browser window open, click on the Apple menu and select the 'About' option

How to check cookies are enabled for PCs

Google Chrome

1. Click on 'Tools' at the top of your browser window and select Options.
2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button.
3. Now select 'Allow local data to be set'.

Microsoft Internet Explorer

1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab.
2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser.
3. Settings above Medium will disable cookies.

Mozilla Firefox

1. Click on 'Tools' at the top of your browser window and select Options.
2. Then select the Privacy icon.
3. Click on Cookies, then select 'allow sites to set cookies'

Safari

1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option.
2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'.
3. Click 'Save'.

How to check cookies are enabled for Macs

Microsoft Internet Explorer 5.0 on OSX

1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options.
2. Scroll down until you see 'Cookies' under Receiving Files.
3. Select the 'Never Ask' option

Safari on OSX

1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option.
2. Click on 'Security' then 'Accept cookies'.
3. Select the 'Only from site you navigate to'.

Mozilla and Netscape on OSX

1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option.
2. Scroll down until you see cookies under 'Privacy & Security'.
3. Select 'Enable cookies for the originating web site only'.

Opera

1. Click on 'Menu' at the top of your browser window and select 'Settings'.
2. Then select 'Preferences', select the 'Advanced' tab.
3. Then select 'Accept cookies' option. All other browsers Please consult your documentation or online help files.

Further information about cookies If you'd like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org.